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- What is your Return Policy?
- How can I receive my refund?
- Is it safe to enter my Credit Card number
online?
- What is your Privacy Policy?
- What is your Guarantee?
- What about shipping and
handling?
- Why should I create a New Dorp Gift account ?
We will gladly exchange or refund any purchase
returned in its original condition and packaging, exclusive of delivery
charges, within 15 days of purchase.
Open products, jewelry and personalized or
engraved items are not returnable unless there is an error on our part.
Due to variations in monitors and images, colors may be slightly different
than what you see on your screen.
You will be responsible for paying all shipping
fees on items returned through no fault of New Dorp Gifts. If any returned
item is received opened, broken, or without a return authorization number no
credit will be given.
Engraved items have limitations on space and
font and will be shipped in the default font, etc. for the particular item.
How can I receive my refund?
Please e-mail us at returns@newdorpgifts.com
(preferred) or call our Customer Service number at (718) 980-0332, or toll free at (888)
328-6771 within 15 days of receiving the product to get a return authorization code.
Please do not mail back the product without calling us first to receive a return
authorization code.
Please include in your correspondence the following information (they should all be on
the e-mail receipt): Item number, quantity, order confirmation number, and order
date. You will be provided with instructions as to how to ship back the unwanted
merchandise. Please follow the instructions to ensure a timely response.
When you use
your credit card to shop at New Dorp Gifts.com, rest assured that the transaction is secure. Our
servers use an advanced encryption technology that safeguards your personal information
and guarantees privacy. The fact is, shopping online at New Dorp
Gifts.com is as safe as using
your credit card at a local restaurant or store.
We provide a Secure Socket Layer (SSL) server to handle transactions. SSL is an
advanced encryption technology that works with Netscape Navigator (versions 2.0 and
above), Microsoft Internet Explorer (version 3.0 and above) and AOL (AOL 3.0 and above).
That way, all information you send to the computer at our processing center is
encrypted so no one else can read it.
Even though our secure server connection makes your order as secure as calling in with
your credit card number, your comfort is what really matters. You could go through
the whole online shopping process, and when it comes to filling in your credit
information, call our toll free number instead. Our sales assistants will be very
happy to take your order. Our phone number is (718) 980-0332 or toll free at (888)
328-6771. You can reach us Monday-Friday 10am to 6pm EST, and Saturday 10am to
5pm. We accept Visa, Master Card and Discover.
Our privacy policy is very simple: your information is
information that you have shared with us because you liked some (or all) of our products
and decided to give us your business. We do not share or sell your information to
anyone. Period.
As you start ordering products from our site, our shopping cart helps you keep track of
the items you place in it through the use of "cookies." "Cookies" are
small text files that will facilitate your shopping experience and allows you to maintain
a list of items you are ordering until you checkout. If you choose to create and
maintain an account with New Dorp Gits and make use of our special discounts,
"Cookies" will allow you to log on to your account. Since we do not have
any advertisements on our site, there will be no "cookies" from third parties,
advertisers, marketers…etc.
For additional privacy, we do not outsource our customer
service to calling centers who, in most cases, gather information about customers and
match them up to study their buying patterns. All our calls are answered by our team
members, and backed up by company voice mail. If you were routed to our back up
voice mail, please leave a message and rest assured that we will call you back as soon as
possible. This is more efficient to us and more respectful than putting you on
hold!
For the last Decade New Dorp Gifts has earned a reputation for quality,
selection, value and service that has been the foundation for long-standing
relationships with our customers. With every item you purchase, your
satisfaction is guaranteed.
We will make every attempt to
fill your order as quickly as possible. We ship most orders within 48 hours.
If your order can not be shipped within seven days after your order is
confirmed, Customer Service will notify you by e-mail or phone. For rush
orders or stock inquiries, call our Customer Service department toll free at (888)
328-6771.
To expedite orders, we sometimes ship from multiple locations. As a result,
items ordered together are not necessarily billed and shipped in the same box
or together. However, shipping charges will not be affected by by split
orders.
We do not ship out UPS orders on Saturday or Sunday, or for weekend
delivery. Orders that are shipped UPS "Priority" are still subject to order processing and fullfillment,
which may take an additional 48 hours.
Standard UPS shipping is available in the continental U.S., excluding
Alaska and Hawaii, with additional charges for "Priority" service.
Sorry, we can not ship to APO, FPO, PO Boxes or outside the contiguous United
States.
| If
Your Order Is: |
Ground
(3-5
Business Days)
|
Priority
(2-3 Business Days)
|
| 0
- $25 |
$6.95 |
$21 |
| $26 - $50 |
$8.50 |
$23 |
| $51 - $100 |
$10 |
$25 |
| $101
- $200 |
$12 |
$27 |
| $201
- $400 |
$14 |
$29 |
| $401
- $600 |
$16 |
$31 |
| $601
- $800 |
$18 |
$33 |
| over
$800 |
$20 |
$35 |
Back to Top
You have the option to shop on our site without having an
account, however we encourage you to create and maintain an account with New
Dorp Gifts.
This will make it easier for you to come back and shop again since you will not need to
retype your Name, address, phone number…etc. Please be reassured that your
credit card information will NOT be stored in your account information. Also, every
month we will run special customer discounts on certain products. Those discounts
will only show if you log on your account before you place the product in your cart.
Customer Appreciation
At New Dorp Gifts we appreciate our loyal customers and to show our
thanks we offer special customer discounts on certain products. So sign up today and
start benefiting from our New Dorp Gifts account exclusive promotions and offers.
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